Support
Have a question, run into a snag, or just want to say something? We're a small team and we read every message. Here's how to reach us, plus answers to a few things people ask most.
Email us anytime: hello@lysplanner.com. We read every message and do our best to reply within a few days. For anything security-related, write to security@lysplanner.com.
Contact us
The fastest way to get help is to email hello@lysplanner.com. Tell us what's happening: what you were doing, what you expected, and what you saw. We'll get back to you. You can also reach us from inside the app: open Settings and tap Say hello to send us a note.
Common questions
How does the free version work?
Every account starts with a free allotment: a set number of new entries in each area of the app, with no card and no time limit. Currently that's 30 todos, 3 habits, 5 goals, 5 countdowns, 5 notes, and 30 journal entries. Calendar events and marking habits done are free without limits. Creating uses your allotment; viewing, editing, and completing never use anything. The app shows exactly what you have left in Settings. When an area runs out, you can subscribe to unlock unlimited everything.
Is there a subscription?
Yes. LYS is $2.99 a month or $19.99 a year, and it renews automatically at the same price until you cancel. We keep it honest: canceling takes a couple of taps, and for subscriptions through our website we email you before a yearly renewal and refund any renewal that surprises you (see the refund question below). App Store and Google Play subscriptions are billed by Apple and Google, which send their own receipts.
How do I cancel?
If you subscribed through the App Store: open Settings on your iPhone, tap your name, tap Subscriptions, and cancel LYS there, or use the manage-subscription screen inside the app. If you subscribed through Google Play: open the Play Store app on your Android device, tap your profile icon, tap Payments and subscriptions, then Subscriptions, and cancel LYS there, or use the manage-subscription screen inside the app. If you subscribed through our website checkout: open Settings in LYS (on iPhone, Android, or Mac) and tap Manage subscription, which opens a secure billing portal where you can cancel, or email hello@lysplanner.com and we'll cancel it for you. Canceling stops the next charge; you keep access until the end of the period you paid for.
I forgot my password.
LYS is end-to-end encrypted, so we can't read or reset your content for you. When you set up your account, the app gives you a one-time recovery key. Keep it somewhere safe, because you can use it to unlock your account if you forget your password. If you've lost both your password and your recovery key, your encrypted content can't be recovered by anyone, including us. That trade-off is what keeps your content truly private.
How do I get a refund?
Subscriptions billed through the App Store are handled by Apple. Request a refund at reportaproblem.apple.com, and write to us if you'd like help with the request. Subscriptions billed through Google Play are handled by Google. Request a refund from your Google Play order history, or write to us and we'll help; we can also refund a recent Google Play charge directly. For any charge made through our website checkout, including a renewal you didn't mean to keep, email hello@lysplanner.com within 30 days of the charge and we'll refund it and cancel the subscription so it doesn't happen again.
Didn't LYS used to be pay-once?
It did, and we changed our minds. One-time purchases sounded friendly, but they quietly punished the people who loved LYS most: staying subscribed took more effort than leaving. So we switched to a simple subscription and kept every promise that made pay-once feel safe: a free allotment instead of a ticking trial, reminder emails before yearly website renewals, cancellation in a couple of taps, and a refund when a website renewal surprises you (App Store and Google Play charges are refunded by Apple and Google, and we help). If you bought a month or a year before the change, that purchase stays exactly as it was: it never renews and simply ends on its own.
How do I delete my account?
Open Settings in the app and choose to delete your account. That removes your data from our servers. See our Privacy Policy for the full details of what's deleted and when.